I the last 3 months, sadly we have had to call on the services of Albany.Luke A. 20/06/19
The team are amazing, I think service like this is hard to come by in this modern corporate world. To have this family run business able to provide you with this level of contact and personalisation was a refreshing change.
They where always at the end of the phone to answer questions and explain the processes and legal jargon. I never had to chase them, call backs were never more than a few minutes, with an apology and an explanation at to why the call was not answered immediately.
You get to know all the staff on a first name basis and you can see that it is so important to them you get to send off your loved one in the manor you desired.
I will no doubt be taking them up on there remembrance and celebration events.
Will only use Albany from this point on.
I don't know how you could get a better service from anyone quite honestly. And very reasonable costs - you don't feel at all like anyone is taking advantage of you. Really really nice people. Totally recommend 100%.Infanta F. 13/06/19
Earlier this year I had the sadly lost my mum, a close friend recommended Albany funerals.Lee S. 20/06/19
I can not pass on this recommendation with enough credit, they were very accommodating, and met our every need.
I received numerous comments on how well the service and day proceeded.
I wanted, as anyone would, to give my mum a send off she would appreciate and this company hit the mark in every level.
It’s a sad thought I may have to organise such an occasion again but Albany will be my first port of call, professional, friendly, accommodating to say the least.
Simply the best, Jo made use all feel so welcome & at ease in this sad time. Did everything we asked for and more. Worrior flowers where excellent would highly recommend them both.Sam K. 11/03/20
I'm so glad we chose Albany Funeral directors as their care of my fathers cremation has been superb especially in these times of COVID 19 restrictions.Nicole G. 21/04/20
The quality of the Avon Ashes Casket would make my dad proud.
I just wish to say a big thank to Jo for the personal finishing touches, 12 hour candles, cards and sweet pea seeds to plant in remembrance.
I don't know how you could get a better service from anyone quite honestly. And very reasonable costs - you don't feel at all like anyone is taking advantage of you. Really really nice people. Totally recommend 100%.minimovieworld a. 13/06/19
Met Kim at the Ashford office. A very homely and welcoming experience. A real delight at such a sad and difficult time. She was very efficient with the paper work and we felt so relaxed - we kept her there talking for ages. Thank you Kim. I would not hesitate in recommending Albany to our friends, family, anyone.Mark B. 15/08/18
Thank you so much for organizing service for my Auntie, The customer service was excellent from talking to Jo and to the service itself. Many people afterwards commented to say they had never been to a service like that before friendly, bespoken and a very good celebration to the end of Joyce’s life. So a very special thank you to Sue Clinch for conducting the service.Dave L. 01/11/19
regards David And Sheila.
I simply could not recommend Albany enough, we have just used their services for my beloved Nans funeral and they were so friendly, professional and could not do enough for us to make the day go as smoothly and stress free as possible! Thank you so so much, lovely kind people and fantastic service! XKandyce B. 05/03/20