I the last 3 months, sadly we have had to call on the services of Albany.
The team are amazing, I think service like this is hard to come by in this modern corporate world. To have this family run business able to provide you with this level of contact and personalisation was a refreshing change.
They where always at the end of the phone to answer questions and explain the processes and legal jargon. I never had to chase them, call backs were never more than a few minutes, with an apology and an explanation at to why the call was not answered immediately.
You get to know all the staff on a first name basis and you can see that it is so important to them you get to send off your loved one in the manor you desired.
I will no doubt be taking them up on there remembrance and celebration events.
Will only use Albany from this point on.

Albany funerals were absolutely brilliant from the day we walked their offices. They handled everything perfectly for me and my family and I cannot recommend them highly enough. It is obviously are horrible time for everyone but Jo and Matthew made it a whole lot easier. Thank you to you both.

Met Kim at the Ashford office. A very homely and welcoming experience. A real delight at such a sad and difficult time. She was very efficient with the paper work and we felt so relaxed - we kept her there talking for ages. Thank you Kim. I would not hesitate in recommending Albany to our friends, family, anyone.

I the last 3 months, sadly we have had to call on the services of Albany.
The team are amazing, I think service like this is hard to come by in this modern corporate world. To have this family run business able to provide you with this level of contact and personalisation was a refreshing change.
They where always at the end of the phone to answer questions and explain the processes and legal jargon. I never had to chase them, call backs were never more than a few minutes, with an apology and an explanation at to why the call was not answered immediately.
You get to know all the staff on a first name basis and you can see that it is so important to them you get to send off your loved one in the manor you desired.
I will no doubt be taking them up on there remembrance and celebration events.
Will only use Albany from this point on.

Made the loss of my wife as bearable as it could be their service throughout was superb. thank you.

I lost my husband just on a year ago, and at that time, the care and compassion shown by Matthew and his team can never be given high enough praise, especially as it was a time of great sorrow for me after 20 years together. The dignity and respect shown to both me and my late Eric was without doubt of the highest. Eric was given the funeral he wanted - very small, private and intimate - in the Albany Chapel of Rest. In September 2018, Albany held their "Wall of Remembrance" event at a local village hall, and that was very poignant for me as it was 6 months to the day of Eric's passing. Almost on the 1st anniversary of Eric's death, I will be attending my first Coffee Morning at Albany. These events show they care about not only lost loved ones, but also those left behind, and help them cope with the loss. I was lucky to find such wonderful people to help me.Thank you again to Matthew and team, I will never forget your kindness.

Thank you so much for organizing service for my Auntie, The customer service was excellent from talking to Jo and to the service itself. Many people afterwards commented to say they had never been to a service like that before friendly, bespoken and a very good celebration to the end of Joyce’s life. So a very special thank you to Sue Clinch for conducting the service.
regards David And Sheila.

Earlier this year I had the sadly lost my mum, a close friend recommended Albany funerals.
I can not pass on this recommendation with enough credit, they were very accommodating, and met our every need.
I received numerous comments on how well the service and day proceeded.
I wanted, as anyone would, to give my mum a send off she would appreciate and this company hit the mark in every level.
It’s a sad thought I may have to organise such an occasion again but Albany will be my first port of call, professional, friendly, accommodating to say the least.
Highly recommend

Friendly and helpful service offering all types of funerals from the traditional to a personal bespoke ceremony
Absolutely would recommend to everyone