It’s quite hard to put into words how grateful we are to Jo and Albany for how much support they gave to my family and especially my mum after my dad died.
I’m sure we weren’t unusual in wanting something personal and to do our best for Dad and Jo not only juggled all our ideas, but also had some great suggestions herself as she gently guided us through the process, making it as easy as it could be. She brings a huge amount of care, warmth and confidence which in a very tough time, we needed and made us feel very special.
To this day, my mum regularly attends the Albany Coffee Mornings for many of the widows and widowers, so Jo’s generosity and compassion doesn’t just end there…
Totally recommend and will be forever grateful.

We had never had to contact a Funeral Director before so wasn't really sure where to start. My father had left fairly specific instructions as to the sort of funeral he wanted. We spoke to a few Funeral Directors who were very polite but we felt that they were more interested in us fitting in with what they offered. We then, fortunately, spoke to Jo and Sam at Albany and made an appointment to go and see them. From the outset, we liked how they wanted to help us arrange the funeral that Dad wanted rather than a funeral which fitted in with a 'package'. Our decision to appoint Albany was a very easy one to make and it made our lives easier at such a difficult time.
All the staff at Albany were extremely efficient and considerate at all times. My father's wishes were carried out perfectly, we cannot thank them all enough and wish them every success for the future.

My late husband had very clear ideas about the type of funeral service that he wanted after his death, and he spent lots of time making decisions and finding the right people to support us in creating the perfect humanist celebration of his life. Jo was instrumental in helping us to achieve this and always took a positive approach, helping us to find exactly the right format for the service.
We found ourselves in a very difficult situation when the venue that my late husband chose for his own funeral let us down with no notice after his death. Since my husband did not want the service to take place in a church or crematorium, we had found it quite difficult to find exactly the right venue, so this created a significant problem. Jo responded with complete professionalism and within a couple of hours she had made a suggestion for an alternative venue. We were able to visit the venue and we confirmed the change the next day, after which Jo took over seamlessly. The last minute cancellation of our venue was immensely upsetting but Jo’s professional approach ensured that everything went according to plan despite the last minute relocation.
Jo and her team emanate kindness, compassion, and respect. They were reliable and efficient, and they went over and above to ensure that my husband’s funeral service was everything he wanted it to be.
We could not have chosen a better funeral director.